Find FAQ answers about website design, SEO, Google Ads, logo design, product photography, pricing, timelines & why businesses choose us:
Website Design Malaysia FAQs
Q: How much does a website cost in Malaysia?
A: Website costs in Malaysia vary depending on the number of pages, features, and goals. Most SMEs spend RM2,000–RM9,000 for a information display business website and RM6,000–RM10,000+ for eCommerce. We provide transparent quotes tailored to Malaysian industries, including F&B, service businesses, clinics, real estate, and manufacturers. View our pricing.
Q: How long does it take to build a website in Malaysia?
A: A typical Malaysian business website takes 2–4 weeks, while an eCommerce website takes 3–8 weeks for product uploading; however, it depends on both parties’ communication and decision-making. Delays often occur due to content approval, last-minute changes, and peak seasons, so we follow a structured ISO 9001 SOP to keep the project on schedule.
Q: Why do most Malaysian businesses use WordPress?
A: WordPress is popular in Malaysia because it’s affordable, highly customizable and easy to maintain, SEO-friendly and works well with local hosting and payment integrations like FPX, GrabPay and Billplz. It also allows clients to update content without technical skills.
Q: What is included in your website design package?
A: Our Malaysian website package includes design, development, mobile responsiveness, WhatsApp integration, Google Maps, search engine optimization, contact forms, analytics setup and Google marketing. We have listed 57 items in our website design quotation so you are aware of the services you will receive. Schedule a meeting today to go through the details with our team.
Q: Do you provide content writing for Malaysian audiences?
A: Yes. We write SEO-friendly content tailored to Malaysia’s market, industries, and culture. Content can target local buyer intent in cities such as KL, PJ, Puchong, Penang, JB, and more.
Q: Do you offer website redesign for outdated Malaysian websites?
Yes. We transform outdated corporate or SME sites into modern, mobile-friendly designs that work better for local search, mobile users and lead generation. View our latest portfolio.
Q: Do you provide hosting for Malaysian websites?
Yes. We offer reliable shared hosting optimised for Malaysian traffic, with fast server response times for local visitors. We also assist with domain renewal, maintenance and security updates.
Q: Can you help register Malaysia domains?
Yes. We can register Malaysian domains such as .com.my and .my. We ensure the domain is under your company name for full ownership. You will need to provide information such as the company name and business registration number in Malaysia to register such domains.
Q: Will my website be mobile-friendly for Malaysian users?
Yes. Since most Malaysians browse using mobile phones, we prioritise mobile-first design, WhatsApp buttons and fast loading for 4G/5G users.
Q: Can I update my website myself after launch?
Yes. We build with WordPress, allowing Malaysian business owners to easily update products, services, blog posts, and images. We are HRDC-credited trainers, where you can claim for HRDF training too.
Q: Do you provide website training for my team?
Yes. We offer hands-on online training for your staff to manage the website, update content and understand analytics.
Q: What is your website development SOP?
Our ISO 9001 SOP includes keyword research, planning, design, development, testing and launch. This ensures consistent quality across all client projects.
Q: How many revisions do clients usually need?
Most local clients require 2–4 rounds to confirm layout and design. We offer unlimited revisions within the agreed scope and template.
Q: Can you build websites tailored for Malaysian lead generation?
Yes. We design with WhatsApp CTAs, mobile flow, review highlights and forms optimised for Malaysian buyer behaviour. This improves lead conversions.
Q: Do you offer website maintenance for businesses?
Yes. We provide monthly and annual maintenance, including updates, backups, security checks and speed optimisation for all websites we built. For websites not built by us, we will review them before taking on the project.
SEO & Google Marketing FAQs
Q: What is SEO, and why is it important for Malaysian businesses?
SEO helps your website appear in Google search results when Malaysians search for your services. It brings long-term, high-intent traffic without relying solely on ads.
Q: How long does SEO take in Malaysia?
Most businesses in Malaysia see SEO improvements in 3–6 months, depending on competition, keyword difficulty, content and website condition.
Q: Can you improve my existing website’s Google ranking?
Yes. We provide SEO audits, technical fixes, speed optimisation and content improvements to help Malaysian websites rank better on Google Malaysia (.com.my and location-based searches). View our latest case studies.
Q: What is included in your SEO package?
Our SEO services include keyword research for Malaysia, on-page optimisation, link building, content strategy, technical fixes, Google Search Console setup, monthly reporting and ongoing improvement.
Q: What type of keywords can I target in Malaysia?
You can target city-based terms (e.g., “web designer KL”), industry terms (“OEM skincare Malaysia”) and product terms (“plastic manufacturer Malaysia”). We guide you based on intent and competition.
Q: Do you provide SEO reports?
Yes, including keyword ranking, traffic growth, on-site optimisation report, and backlink report, monthly.
Q: What is included in Google Ads management Malaysia?
Campaign setup, keyword research, ad copy, targeting, bidding, negative keywords, conversion tracking and weekly optimisation based on Malaysian behaviour and competition. Learn more about our Google marketing services.
Q: How much should Malaysian businesses spend on Google Ads?
Most Malaysian SMEs start with monthly budgets of RM1,000–RM3,000, but competitive industries like property, interior design, or professional business services often require higher budgets.
Q: Why is conversion tracking important for Malaysian ads?
It allows you to measure WhatsApp clicks, calls, form leads and purchases — important for tracking ROI and improving campaign results.
Q: How do you optimise Google Ads for the Malaysian market?
We analyse local search trends, search terms, audiences, state/city performance, ad copy preferences, and negative keywords to achieve better cost per lead.
Q: What is the difference between the RM1,000 management package and performance-based marketing?
RM1,000 covers standard management. Performance-based marketing includes lead management, funnel optimisation, weekly sales discussions and marketing improvements.
Q: Do you guarantee leads for Malaysian campaigns?
We cannot guarantee specific numbers due to market competitiveness.
Q: Do you offer monthly review meetings for Malaysian clients?
Yes. We review leads, improve campaign strategy and optimise landing pages based on Malaysia’s search behaviour.
Q: Do you help improve landing pages for better conversion?
Yes, just for the WordPress website. We adjust design, content, CTA placement and mobile flow to increase conversions specifically for Malaysian audiences.
Q: Do you manage Facebook or Instagram Ads?
Our core focus is Google Ads, but we can support Meta Ads when needed to create a complete digital marketing strategy.
Q: Does Google Ads work well for SMEs in Malaysia?
Yes. Google Ads is highly effective for services and B2B companies. Malaysian or global buyers often search for businesses’ products and services on Google before contacting them.
Q: Do you help set up call and WhatsApp tracking?
Yes. We track WhatsApp clicks, phone calls and form submissions to improve your marketing ROI.
Q: What industries in Malaysia do you manage Google Ads for?
We primarily support B2B companies across accounting firms, clinics, education, manufacturers, beauty, automotive, and construction. Our local experience helps reduce the cost per lead over time.
Creative Services FAQs
Q: What is included in your logo design package?
You receive logo concepts, revisions and final files for print, web, signage and social media. Suitable for Malaysian branding standards.
Q: How many logo concepts do I get?
Most logo design packages include 2–3 initial concepts and revisions until the final direction is confirmed.
Q: What is mascot logo design, and who uses it in Malaysia?
Mascot logos create a friendly character, often used by cafes, snack brands, tuition centres, eCommerce stores and entertainment businesses in Malaysia.
Q: Do you provide brand identity guidelines?
Yes. We can prepare a brand guideline covering logo usage, colours, typography, and visual elements suited to Malaysian marketing materials.
Q: How much is product photography in Malaysia?
Pricing depends on product quantity, complexity and editing level. We offer studio and lifestyle shoots tailored to Malaysian brands.
Q: Do you shoot products in the studio or on-site?
Both. Studio shoots offer controlled lighting, while on-site shoots are suitable for restaurants, showrooms, or large products and incur an additional on-site fee.
Q: Do you provide editing and retouching?
Yes. Editing includes colour correction, background cleanup and retouching to ensure high-quality visuals suitable for website and eCommerce platforms.
Q: How many photos will I receive?
It depends on your photography package. Typically, you receive multiple angles and fully edited images ready for websites and Shopee/Lazada.
Q: What equipment do you use for product photography?
Professional cameras, studio lights, softboxes, and light tents are used to ensure consistent lighting, suitable for commercial-quality work.
Q: Can I combine photography with website design?
Yes. Many Malaysian clients combine photography, design and website services to create a complete branding package.
Company & Credentials FAQs
Q: What does Kang Xiang do?
We are a Malaysian agency offering website design, Google Ads, SEO, branding and photography. We help businesses digitalise and grow online.
Q. How long has your company served Malaysian businesses?
We have over 10 years of experience serving SMEs, corporate clients and local brands throughout Malaysia since July 2012.
Q: Are you really the first ISO 9001-certified Google Partner Website Designer in Malaysia?
Yes. We are the first and only Malaysian website design agency with ISO 9001 certification and Google Partner status. You may check the Google Partners directory here and their website.
Q: How does ISO 9001 benefit Malaysian clients?
ISO 9001 ensures documented SOPs, quality consistency, accountability, and a structured workflow — important for Malaysian clients who value reliability.
Q: What does Google Partner certification mean?
It proves our expertise in managing Google Ads campaigns, meeting performance standards and maintaining updated certifications.
Q: How many staff do you have?
We are a 16-person Malaysian team including designers, developers, marketers, photographers and support roles (2025).
Q: Where are you located?
Our business is registered in Puchong, Selangor, Malaysia, where we operate and serve clients nationwide through online meetings only.
Q: Do you serve clients outside Malaysia?
Yes. We work with international clients via online meetings, email, WhatsApp and video calls, mainly Singapore.
Q: What industries do you work with in Malaysia?
Manufacturing, F&B, healthcare, education, beauty, property, retail, logistics and B2B services and more.
Q: How many websites have you built for Malaysian clients?
We have built more than six hundreds of WordPress and eCommerce websites for various Malaysian industries (2025).
Q: What is your mission?
Our mission is to make digitalisation easy, fast and affordable for Malaysian business owners.
Q: What is your service philosophy?
We focus on clarity, communication, measurable results and ISO-backed quality processes to support Malaysian SMEs.
Q: What makes your agency different from others in Malaysia?
We combine ISO 9001 standards, Google Partner experience, proven digital marketing results and a strong track record serving Malaysian SMEs.
Q: Why choose you over freelancers in Malaysia?
We provide a whole team, SOP-driven workflow, long-term support, and multi-skilled expertise — giving Malaysian clients greater reliability and consistency.
Q: How do you maintain project quality?
Every project follows our ISO 9001 SOP and undergoes internal reviews, testing, and approval checkpoints.
Q: What if I am not satisfied with the design?
We provide unlimited revision rounds and refine the design until it meets your expectations within scope and the chosen template.
Q: Do you provide after-sales support?
Yes. We offer WhatsApp support, updates, technical assistance and maintenance plans for all clients.
Q: Do you offer flexible payment terms for Malaysians?
Yes. We offer instalment-friendly payment structures such as 50/50 or milestone-based billing.
Q: What results can I expect from your services?
Better branding, greater Google visibility, higher-quality leads, and an improved online presence for Malaysian audiences.
Q: Do you have case studies from Malaysian clients?
Yes. We have case studies showing SEO results, Google Ads leads and website success stories across Malaysia and Singapore.
